Servitization and Service Innovation Lead (KTP Associate)

This position offers a unique opportunity for a highly motivated individual to work at the interface of academia and industry in a Knowledge Transfer Partnership (KTP) Associate role that will deliver transformational impact. You will lead and deliver a service innovation programme within a fast-growing British SME manufacturer, helping to drive innovation and business growth in a company with strong values centred on teamwork, innovation, and excellence.

This role is designed to enable the transition of a company towards a service-led business model, developing new forms of value creation and strengthening long-term customer relationships. You will play a key role in establishing the foundations for ongoing servitization, embedding new capabilities, and supporting the sustainable growth of the business beyond the duration of the KTP.

Skills and Experience

• Strong analytical and problem-solving skills
• Ability to work across technical and commercial domains
• Experience of adapting theories and/or tools to commercial practice
• Excellent communication and stakeholder engagement skills with the ability to engage across multiple levels of an organisation
• Strong project management capability, able to manage complex projects, coordinate roles, and work independently, as well as part of the team.
• Commercially aware and able to link innovation to business value
• Organised, adaptable and able to work effectively in an interdisciplinary collaborative environment

The project is fundamentally focused on servitization; supporting an engineering company transition from providing equipment through traditional capital expenditure (CapEx) systems towards a service-led, lifecycle-oriented business model. You will lead the co-design and implementation of a product-service system within the company, developing service-led concepts and offerings that create value for customers over the lifecycle of their operations.

A Birmingham-based, industry-leading manufacturer, specialised in engineering and producing material handling equipment.